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Automation Connect
Call Insights most popular service. Unlimited Automated Answering with Unlimited Emergency Dispatch is specifically designed for the apartment industry. This favorite service option efficiently handles Office, Leasing, Routine Maintenance, Maintenance Emergencies, and Courtesy Calls 24 hours a day. Property specific greetings are professionally voiced to enhance your callers experience and maintain your presence when your staff is unavailable.

Each call is recorded, documented, and organized on your properties personal account page for easy access from any location. This service is completely web integrated eliminating outdated methods for message delivery. Messages can be accessed 24/7
over the phone or internet.

When emergencies arise, calls are dispatched using our unique Cascading Calling System to ensure prompt delivery. Call Insights Instant Call-Back Feature allows emergency call-backs to also be recorded. Managers now have access to recorded conversations between their maintenance staff and their residents providing a new level of confidence and documentation.

Features:
Monthly Fixed Pricing Message Reminders
Web Integrated Online Billing
Customized Greetings Online Scheduling
Emergency Cascading Calling System Online Recordings
Instant Call-Back with Recordings No Wait Times
Call Transfers for Sales and Courtesy No Dropped Calls
Complete Call Documentation Management Oversight

Automation Connect Plus
Automation Connect Plus combines both Automation Connect and Call Center Connect to deliver the best of both services. Once calls are escalated to maintenance emergencies through the Automation Connect service, the call is immediately transferred to our customer service representatives to be answered and dispatched.

This combination service benefits companies and managers who prefer a live voice service, but don't necessarily need it at all times. If fixed pricing and Call Center Service is important to you then Automation Connect Plus is Your Solution!

Features:
Monthly Fixed Pricing Message Reminders
Web Integrated Complete Call Documentation
Customized Greetings Online Billing
Call Center Emergency Answering Online Scheduling
Call Transfers for Sales and Courtesy Online Recordings

Call Center Connect
Complete 24/7 Call Center professional support from our highly trained customer service representatives. We realize Call Center Connect is an extension of your company and we treat your customers as our customers. Each call we answer on your behalf is recorded and saved to your personal account page via the Internet for you to access at anytime.

Areas of expertise:
Multifamily Housing and Property Management  
Contractors and Service Industries
Medical and Healthcare
Law Offices and Attorneys
Event Registration

Features:
Customized Answer Scripting  
Online Recorded Conversations
Complete Call Documentation
Multiple Message Delivery Options
Flexible Pricing Packages

Voice Mail
Voice Mail services from 1 mailbox to 10 mailboxes are available. Each mailbox comes with notifications which allow you to be notified via phone or email that you have unheard messages. This service benefits many small businesses and individuals who do not need the complexity of other services.
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