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Automation
Connect
Call Insights most popular service.
Unlimited Automated Answering with Unlimited Emergency Dispatch is
specifically designed for the apartment industry. This favorite service
option efficiently handles Office, Leasing, Routine Maintenance,
Maintenance Emergencies, and Courtesy Calls 24 hours a day. Property
specific greetings are professionally voiced to enhance your callers
experience and maintain your presence when your staff is unavailable.
Each call is recorded, documented, and organized on your properties
personal account page for easy access from any location. This service is
completely web integrated eliminating outdated methods for message
delivery. Messages can be accessed 24/7
over the phone or internet.
When emergencies arise, calls are dispatched using our unique Cascading
Calling System to ensure prompt delivery. Call Insights Instant
Call-Back Feature allows emergency call-backs to also be recorded.
Managers now have access to recorded conversations between their
maintenance staff and their residents providing a new level of
confidence and documentation.
Features:
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Monthly Fixed Pricing |
Message Reminders |
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Web Integrated |
Online Billing |
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Customized Greetings |
Online Scheduling |
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Emergency Cascading Calling
System |
Online Recordings |
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Instant Call-Back with
Recordings |
No Wait Times |
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Call Transfers for Sales and
Courtesy |
No Dropped Calls |
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Complete Call Documentation |
Management Oversight |
Automation
Connect Plus
Automation Connect Plus combines both Automation Connect and Call Center
Connect to deliver the best of both services. Once calls are escalated
to maintenance emergencies through the Automation Connect service, the
call is immediately transferred to our customer service representatives
to be answered and dispatched.
This combination service benefits companies and managers who prefer a
live voice service, but don't necessarily need it at all times. If fixed
pricing and Call Center Service is important to you then Automation
Connect Plus is Your Solution!
Features:
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Monthly Fixed Pricing |
Message Reminders |
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Web Integrated |
Complete Call Documentation |
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Customized Greetings |
Online Billing |
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Call Center Emergency Answering |
Online Scheduling |
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Call Transfers for Sales and
Courtesy |
Online Recordings |
Call Center Connect
Complete 24/7 Call Center professional support from our highly trained
customer service representatives. We realize Call Center Connect is an
extension of your company and we treat your customers as our customers.
Each call we answer on your behalf is recorded and saved to your
personal account page via the Internet for you to access at anytime.
Areas of expertise:
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Multifamily Housing and Property
Management |
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Contractors and Service
Industries |
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Medical and Healthcare |
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Law Offices and Attorneys |
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Event Registration |
Features:
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Customized Answer Scripting |
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Online Recorded Conversations |
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Complete Call Documentation |
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Multiple Message Delivery
Options |
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Flexible Pricing Packages |
Voice Mail
Voice Mail services from 1 mailbox to 10 mailboxes are available. Each
mailbox comes with notifications which allow you to be notified via
phone or email that you have unheard messages. This service benefits
many small businesses and individuals who do not need the complexity of
other services.
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