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Auto Call Forwarding
During your account set up process you have the option to forward your
phone lines manually or automatically. Auto Call Forwarding allows calls
to roll over to our service after 4 rings. This allows you to focus on
your job rather than putting the phones on and off service. If you
choose this option Call Insights will contact your phone company and
handle the set up for you.
Call Transfers
This feature is used in connection with
Automation Connect and
Automation Connect Plus services to allow calls to be transferred
to specified numbers. Many customers use this feature for after hour
sales calls and courtesy calls. There is no substitute for your own
employees handling sales calls. Using Call Transfer reduces constant
communication problems between outsourced sales and leasing companies
and your managers.
Cascading Calling System
Ensures emergency maintenance calls don’t go unanswered. This system
continues calling your list of contacts until the message has been
delivered. If the primary person on-call does not answer the backup #1
is called. If they don’t answer, then backup #2 is called and this
continues down your list of contacts. With message delivery options via
pagers, cell phone and home phones your preferred delivery methods can
be continued.
Customized Greetings
Enhance your property image with personalized greetings recorded with a
professional voice. Scripts are designed based on your property's best
features and selling points.
Customized Services
Call Insights can be used in combination with
Tenant Tracker Resident Screening. This budget saving combination
allows you to receive Direct Answering Solutions FREE each month if you
spend $100.00 running Credit and Criminal Reports through the
Tenant Tracker Resident Screening.
Fixed Pricing
Both the Direct Answering Solutions and Direct Answering Plus have fixed
monthly pricing. With these services there are no per call charges so
each month your answering service budget remains the same.
Instant Callback
This benefit used with the
Automation Connect service brings a new level of documentation to
the answering service industry. With each maintenance emergency call
your staff has the option to press “0” after receiving a maintenance
emergency message. The original caller is called back and the
conversation between your maintenance staff and your resident is
recorded. This allows management to have first-hand knowledge of how
each call was handled and to ensure procedures were followed.
Online Recordings
Each answering service option provides you with a personal account page
on the internet where call recordings can be accessed. Calls are
categorized by department and caller ID information is captured. Each
call can be listened to with the click of your mouse. This feature
eliminates the need for calls to be emailed and can be accessed 24/7.
Faxes can be viewed online.
Online Scheduling
Through your personal account page rotating your on-call staff has never
been easier. With the click of your mouse you have the ability to change
on-call personnel and weekly and monthly rotations can be preset to
eliminate constant changes and excessive communication. This
feature saves time and can be accessed 24/7 to view or change your
on-call personnel.
Online Payments
Monthly payments can be submitted online through credit card payments to
eliminate check payment delays and service interruptions.
Online Accounting
Account status, monthly invoices, and balances can be accessed online to
assist with bookkeeping.
Web Integration
Each account is set up with online features including Recordings,
Scheduling, Accounting, and Payments to add a new dimension to answering
services. This provides unlimited access from any location 24/7.
Home Office Quality
With the web-interface, recordings and callbacks can be accessed for
each property at the home office or any other location via the web to
ensure quality service is being delivered to your residents.
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